Our Mission
Victorian Croatian Aged Care Services (VCACS) aims to provide safety and care of the highest standard to our elderly, based on foundations of dignity, choice, and respect, while supporting each consumer as an individual, in the tradition of the Australian Croatian Community.
Our Values
INTEGRITY
Behaving in accordance with our professional, ethical, and legislative requirements. Using our resources responsibly and transparently. We are honest and trustworthy. We uphold the dignity and rights of our Consumers, their families and carers, the members of our community, our colleagues and each other. We value the people we work with and their work.
COMMUNICATION
Consumers have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the abilities and experiences of each individual and tailored to each set of circumstances.
RISK TAKING
All Consumers are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Consumers will be supported in their decisions to take reasonable risks.
CHOICE
Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon Consumers’ own choices. Individual choice is promoted, within the limits imposed by service constraints.
INDEPENDENCE
Consumers are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
RESPONSIBILITIES
Consumers are expected to accept appropriate responsibilities, in consideration of their abilities and circumstances. These may include having due regard for others, for property or for participation in Care Plans.
EXCELLENCE
Striving to attain the highest standards of service delivery and clinical practice. We achieve this by acknowledging, recognising, promoting innovation, participating in conscious learning, development, training and research. We come to work to make a difference and support each other.